Publications

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2013

Ricardo Luis dos Santos, Juliano Araujo Wickboldt, Bruno Lopes Dalmazo, Lisandro Zambenedetti Granville, Luciano Paschoal Gaspary, Roben Castagna Lunardi

Identifying the root cause of failures in IT changes: Novel strategies and trade-offs Inproceedings

In: 13th IFIP/IEEE International Symposium on Integrated Network Management (IM 2013), Ghent, Belgium, May 27-31, 2013, pp. 118–125, IEEE, 2013, ISSN: 1573-0077.

Abstract Links BibTeX Tags: Change Management Problem Management Root Cause Analysis

2011

Ricardo Luis dos Santos, Juliano Araujo Wickboldt, Roben Castagna Lunardi, Bruno Lopes Dalmazo, Lisandro Zambenedetti Granville, Luciano Paschoal Gaspary, Claudio Bartolini, Marianne Hickey

A solution for identifying the root cause of problems in IT change management Inproceedings

In: 12th IFIP/IEEE International Symposium on Integrated Network Management, IM 2011, Dublin, Ireland, 23-27 May 2011, pp. 586–593, IEEE, 2011, ISSN: 1573-0077, (Mini conference paper).

Abstract Links BibTeX Tags: Change Management ITIL Problem Management Root Cause Analysis

Ricardo Luis dos Santos, Juliano Araujo Wickboldt, Roben Castagna Lunardi, Bruno Lopes Dalmazo, Lisandro Zambenedetti Granville, Luciano Paschoal Gaspary

Identificação Interativa da Causa Raiz de Problemas em Execuções de Mudanças de TI Inproceedings

In: 29º Simpósio Brasileiro de Redes de Computadores e Sistemas Distribuídos, SBRC 2011, Campo Grande, Brazil, May 30-June 3, 2011, pp. 891–904, SBC, 2011, ISSN: 2177-496X, (In portuguese).

Abstract Links BibTeX Tags: Change Management ITIL Problem Management Root Cause Analysis