2010
Roben Castagna Lunardi, Fabrício Girardi Andreis, Weverton Luis da Costa Cordeiro, Juliano Araujo Wickboldt, Bruno Lopes Dalmazo, Ricardo Luis dos Santos, Luís Armando Bianchin, Luciano Paschoal Gaspary, Lisandro Zambenedetti Granville, Claudio Bartolini
On strategies for planning the assignment of human resources to IT change activities Inproceedings
In: 12th IEEE/IFIP Network Operations and Management Symposium, NOMS 2010, 19-23 April 2010, Osaka, Japan, pp. 248–255, IEEE, 2010, ISSN: 1542-1201.
Abstract Links BibTeX Tags: Change Management Change Planning ITIL
@inproceedings{DBLP:conf/noms/LunardiACWDSBGGB10,
title = {On strategies for planning the assignment of human resources to IT change activities},
author = {Roben Castagna Lunardi and Fabrício Girardi Andreis and Weverton Luis da Costa Cordeiro and Juliano Araujo Wickboldt and Bruno Lopes Dalmazo and Ricardo Luis dos Santos and Luís Armando Bianchin and Luciano Paschoal Gaspary and Lisandro Zambenedetti Granville and Claudio Bartolini},
url = {https://doi.org/10.1109/NOMS.2010.5488470},
doi = {10.1109/NOMS.2010.5488470},
issn = {1542-1201},
year = {2010},
date = {2010-01-01},
booktitle = {12th IEEE/IFIP Network Operations and Management Symposium, NOMS 2010, 19-23 April 2010, Osaka, Japan},
pages = {248--255},
publisher = {IEEE},
abstract = {Planning is a fundamental sub-process of the overarching Information Technology (IT) change management process, proposed by the Information Technology Infrastructure Library to help organizations to deploy and maintain IT services in an effective and efficient way. A major issue behind IT change planning and of special importance for the alignment of changes with business objectives/constraints - the adequate projection of which human resources to assign to change activities - has not been properly addressed in previous investigations. To fill this gap, in this paper we propose and analyze novel strategies for planning the assignment of human resources to change activities. These strategies explore different ways to prioritize humans to activities (i.e., from the most to the less efficient or proficient humans), and to rank/cluster the activities that should be analyzed first. The novel strategies have been experimentally evaluated through ChangeAdvisor, a prototypical implementation of a decision support system that helps IT administrators in the task of understanding the trade-offs between alternative change designs.},
keywords = {Change Management, Change Planning, ITIL},
pubstate = {published},
tppubtype = {inproceedings}
}
Planning is a fundamental sub-process of the overarching Information Technology (IT) change management process, proposed by the Information Technology Infrastructure Library to help organizations to deploy and maintain IT services in an effective and efficient way. A major issue behind IT change planning and of special importance for the alignment of changes with business objectives/constraints - the adequate projection of which human resources to assign to change activities - has not been properly addressed in previous investigations. To fill this gap, in this paper we propose and analyze novel strategies for planning the assignment of human resources to change activities. These strategies explore different ways to prioritize humans to activities (i.e., from the most to the less efficient or proficient humans), and to rank/cluster the activities that should be analyzed first. The novel strategies have been experimentally evaluated through ChangeAdvisor, a prototypical implementation of a decision support system that helps IT administrators in the task of understanding the trade-offs between alternative change designs.
2009
Roben Castagna Lunardi, Weverton Luis da Costa Cordeiro, Fabrício Girardi Andreis, Juliano Araujo Wickboldt, Cristiano Bonato Both, Luciano Paschoal Gaspary, Lisandro Zambenedetti Granville, David Trastour, Claudio Bartolini
ChangeAdvisor: A Solution to Support Alignment of IT Change Design with Business Objectives/Constraints Inproceedings
In: 20th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management, DSOM 2009, Integrated Management of Systems, Services, Processes and People in IT, Venice, Italy, October 27-28, 2009, pp. 138–151, Springer, 2009.
Abstract Links BibTeX Tags: Change Management Change Planning ITIL
@inproceedings{DBLP:conf/dsom/LunardiCAWBGGTB09,
title = {ChangeAdvisor: A Solution to Support Alignment of IT Change Design with Business Objectives/Constraints},
author = {Roben Castagna Lunardi and Weverton Luis da Costa Cordeiro and Fabrício Girardi Andreis and Juliano Araujo Wickboldt and Cristiano Bonato Both and Luciano Paschoal Gaspary and Lisandro Zambenedetti Granville and David Trastour and Claudio Bartolini},
url = {https://doi.org/10.1007/978-3-642-04989-7_11},
doi = {10.1007/978-3-642-04989-7_11},
year = {2009},
date = {2009-01-01},
booktitle = {20th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management, DSOM 2009, Integrated Management of Systems, Services, Processes and People in IT, Venice, Italy, October 27-28, 2009},
volume = {5841},
pages = {138--151},
publisher = {Springer},
series = {Lecture Notes in Computer Science},
abstract = {Change planning represents a key element for the operation and management of Information Technology infrastructures and services. Its scope ranges from the high level design of a change request to the generation, either manually or automatically, of detailed plans that, if executed, will perform the requested changes (e.g., modification of network device settings and deployment of new services). A fundamental problem is that, although correct, such detailed plans may not be necessarily aligned with the requirements defined in the business level (e.g., minimization of the downtime of a given service). To overcome this problem, in this paper we propose a solution for the alignment of change plans with business objectives/constraints. The solution is analyzed experimentally through a prototypical implementation of a decision support system called ChangeAdvisor, which helps operators to understand the trade-offs between alternative change designs.},
keywords = {Change Management, Change Planning, ITIL},
pubstate = {published},
tppubtype = {inproceedings}
}
Change planning represents a key element for the operation and management of Information Technology infrastructures and services. Its scope ranges from the high level design of a change request to the generation, either manually or automatically, of detailed plans that, if executed, will perform the requested changes (e.g., modification of network device settings and deployment of new services). A fundamental problem is that, although correct, such detailed plans may not be necessarily aligned with the requirements defined in the business level (e.g., minimization of the downtime of a given service). To overcome this problem, in this paper we propose a solution for the alignment of change plans with business objectives/constraints. The solution is analyzed experimentally through a prototypical implementation of a decision support system called ChangeAdvisor, which helps operators to understand the trade-offs between alternative change designs.
Roben Castagna Lunardi, Juliano Araujo Wickboldt, Weverton Luis da Costa Cordeiro, Fabrício Girardi Andreis, Guilherme Sperb Machado, Alan Diego dos Santos, Cristiano Bonato Both, Luciano Paschoal Gaspary, Lisandro Zambenedetti Granville
ChangeAdvisor: Alinhando o Planejamento de Mudanças em Infra-estruturas de TI a Objetivos/Restrições de Negócios Inproceedings
In: 27º Simpósio Brasileiro de Redes de Computadores e Sistemas Distribuídos, SBRC 2009, Recife, Brazil, May 25-29, 2009, pp. 437–450, SBC, 2009, ISBN: 978-85-7669-226-3, (In portuguese).
Abstract Links BibTeX Tags: Change Management Change Planning ITIL
@inproceedings{conf/sbrc/Lunardi09,
title = {ChangeAdvisor: Alinhando o Planejamento de Mudanças em Infra-estruturas de TI a Objetivos/Restrições de Negócios},
author = {Roben Castagna Lunardi and Juliano Araujo Wickboldt and Weverton Luis da Costa Cordeiro and Fabrício Girardi Andreis and Guilherme Sperb Machado and Alan Diego dos Santos and Cristiano Bonato Both and Luciano Paschoal Gaspary and Lisandro Zambenedetti Granville},
url = {http://www.lbd.dcc.ufmg.br/bdbcomp/servlet/Trabalho?id=9028},
isbn = {978-85-7669-226-3},
year = {2009},
date = {2009-01-01},
booktitle = {27º Simpósio Brasileiro de Redes de Computadores e Sistemas Distribuídos, SBRC 2009, Recife, Brazil, May 25-29, 2009},
pages = {437--450},
publisher = {SBC},
abstract = {Change planning represents a key element for the operation and management of network infrastructures and services. Its scope ranges from the high level design of a change request to the generation, either manually or automatically, of detailed plans that, if executed, will materialize the requested changes (e.g., modification of network device settings and deployment of new services). A fundamental problem is that, although correct, such detailed plans may not be necessarily aligned to requirements defined in the business level. To overcome this problem, in this paper we propose a solution for the alignment of network infrastructure and service change plans to business objectives/constraints. The solution is analyzed experimentally through a prototypical implementation of a decision support system called CHANGEADVISOR, which helps operators to understand the trade-offs between alternative change designs.},
note = {In portuguese},
keywords = {Change Management, Change Planning, ITIL},
pubstate = {published},
tppubtype = {inproceedings}
}
Change planning represents a key element for the operation and management of network infrastructures and services. Its scope ranges from the high level design of a change request to the generation, either manually or automatically, of detailed plans that, if executed, will materialize the requested changes (e.g., modification of network device settings and deployment of new services). A fundamental problem is that, although correct, such detailed plans may not be necessarily aligned to requirements defined in the business level. To overcome this problem, in this paper we propose a solution for the alignment of network infrastructure and service change plans to business objectives/constraints. The solution is analyzed experimentally through a prototypical implementation of a decision support system called CHANGEADVISOR, which helps operators to understand the trade-offs between alternative change designs.