2010
Luís Armando Bianchin, Juliano Araujo Wickboldt, Lisandro Zambenedetti Granville, Luciano Paschoal Gaspary, Claudio Bartolini, Maher Rahmouni
Similarity metric for risk assessment in IT change plans Inproceedings
In: 6th International Conference on Network and Service Management, CNSM 2010, Niagara Falls, Canada, October 25-29, 2010, pp. 25–32, IEEE, 2010.
Abstract Links BibTeX Tags: Change Management ITIL Risk Management Workflow Similarity
@inproceedings{DBLP:conf/cnsm/BianchinWGGBR10,
title = {Similarity metric for risk assessment in IT change plans},
author = {Luís Armando Bianchin and Juliano Araujo Wickboldt and Lisandro Zambenedetti Granville and Luciano Paschoal Gaspary and Claudio Bartolini and Maher Rahmouni},
url = {https://doi.org/10.1109/CNSM.2010.5691340},
doi = {10.1109/CNSM.2010.5691340},
year = {2010},
date = {2010-01-01},
booktitle = {6th International Conference on Network and Service Management, CNSM 2010, Niagara Falls, Canada, October 25-29, 2010},
pages = {25--32},
publisher = {IEEE},
abstract = {The proper management of IT infrastructures is essential for organizations that aim to deliver high quality services. Given the dynamics of these infrastructures, changes become imminent. In some cases, these changes might raise failures, causing disruption to provided services and consequently affecting the business continuity. Therefore, it is strongly recommended to evaluate the risks associated with changes before their actual execution. Learning from information of past deployed changes it is possible to estimate the risks for recently planned ones. Thereby, in this paper, we propose a solution to weigh the information available from past executed plans by the similarity calculated in relation with the analyzed change plan. A prototype system has been developed in order to evaluate the effectiveness of the solution over an emulated IT infrastructure. The results obtained show that the solution is capable of capturing similarity among activities in change plans, improving the accuracy of risk assessment for IT change planning.},
keywords = {Change Management, ITIL, Risk Management, Workflow Similarity},
pubstate = {published},
tppubtype = {inproceedings}
}
The proper management of IT infrastructures is essential for organizations that aim to deliver high quality services. Given the dynamics of these infrastructures, changes become imminent. In some cases, these changes might raise failures, causing disruption to provided services and consequently affecting the business continuity. Therefore, it is strongly recommended to evaluate the risks associated with changes before their actual execution. Learning from information of past deployed changes it is possible to estimate the risks for recently planned ones. Thereby, in this paper, we propose a solution to weigh the information available from past executed plans by the similarity calculated in relation with the analyzed change plan. A prototype system has been developed in order to evaluate the effectiveness of the solution over an emulated IT infrastructure. The results obtained show that the solution is capable of capturing similarity among activities in change plans, improving the accuracy of risk assessment for IT change planning.
Luís Armando Bianchin, Juliano Araujo Wickboldt, Ricardo Luis dos Santos, Roben Castagna Lunardi, Bruno Lopes Dalmazo, Fabrício Girardi Andreis, Weverton Luis da Costa Cordeiro, Abraham Lincoln Rabelo de Sousa, Lisandro Zambenedetti Granville, Luciano Paschoal Gaspary
Similaridade para Avaliação de Riscos em Planos de Mudança de TI Inproceedings
In: 15º Workshop de Gerência e Operação de Redes e Serviços, WGRS 2010, Gramado, Brazil, May 24-28, 2010, pp. 103–116, SBC, 2010, ISSN: 2177-496X, (In portuguese).
Abstract Links BibTeX Tags: Change Management ITIL Risk Management Workflow Similarity
@inproceedings{conf/wgrs/Bianchin10,
title = {Similaridade para Avaliação de Riscos em Planos de Mudança de TI},
author = {Luís Armando Bianchin and Juliano Araujo Wickboldt and Ricardo Luis dos Santos and Roben Castagna Lunardi and Bruno Lopes Dalmazo and Fabrício Girardi Andreis and Weverton Luis da Costa Cordeiro and Abraham Lincoln Rabelo de Sousa and Lisandro Zambenedetti Granville and Luciano Paschoal Gaspary},
url = {http://www.inf.ufrgs.br/~jwickboldt/wp-content/uploads/wgrs2010_similaridade.pdf},
issn = {2177-496X},
year = {2010},
date = {2010-01-01},
booktitle = {15º Workshop de Gerência e Operação de Redes e Serviços, WGRS 2010, Gramado, Brazil, May 24-28, 2010},
pages = {103--116},
publisher = {SBC},
abstract = {The proper management of IT infrastructures is essential for organizations that aim to deliver high quality services. Given the dynamics of these environments, changes become imminent. In some cases these changes might raise failures that may cause disruption to services affecting the business continuity, which makes necessary the evaluation of the risks associated with changes before their actual execution. Taking advantage of information from past deployed changes it’s possible to estimate the risks for recently planned ones. Thereby, in this paper, we propose a solution to weigh the information available from past executed changes by the similarity calculated in relation with the analyzed change. A prototype system was developed in order to evaluate the efficacy of the solution in an emulated IT infrastructure. The results show that the solution is capable of capturing similarity among changes, improving the accuracy of risk assessment for IT change planning.},
note = {In portuguese},
keywords = {Change Management, ITIL, Risk Management, Workflow Similarity},
pubstate = {published},
tppubtype = {inproceedings}
}
The proper management of IT infrastructures is essential for organizations that aim to deliver high quality services. Given the dynamics of these environments, changes become imminent. In some cases these changes might raise failures that may cause disruption to services affecting the business continuity, which makes necessary the evaluation of the risks associated with changes before their actual execution. Taking advantage of information from past deployed changes it’s possible to estimate the risks for recently planned ones. Thereby, in this paper, we propose a solution to weigh the information available from past executed changes by the similarity calculated in relation with the analyzed change. A prototype system was developed in order to evaluate the efficacy of the solution in an emulated IT infrastructure. The results show that the solution is capable of capturing similarity among changes, improving the accuracy of risk assessment for IT change planning.